Terms of sale
DRIPKIKS® — TERMS AND CONDITIONS OF SALE
Last updated: 5 October 2026
These Terms and Conditions of Sale govern all purchases made through the DRIPKIKS® online store.
Please read these Terms carefully before placing an order. By placing an order through our website, you acknowledge that you have read these Terms and agree that your purchase will be governed by them.
Nothing in these Terms excludes, restricts or limits any statutory consumer rights that cannot lawfully be excluded or restricted.
1. SELLER INFORMATION
The DRIPKIKS® online store is operated by:
Trading name: DRIPKIKS®
Operator: Noa Dussier
Legal status: Sole trader / French micro-entrepreneur
Customer Support: dripkikss@gmail.com
Business registration number (SIREN): To be added following business registration.
Registered business address: To be added following business registration.
The return address provided below is our designated address for authorised returns and should not be interpreted as the registered business address unless expressly stated otherwise.
2. SCOPE
These Terms and Conditions of Sale apply to purchases made through the DRIPKIKS® online store.
They should be read together with our:
Returns & Refund Policy, Shipping Policy, Privacy Policy, Cookie Policy and Terms of Service.
Where mandatory consumer law provides rights or remedies that cannot legally be excluded, those rights and remedies will continue to apply.
3. PRODUCTS
DRIPKIKS® sells sneakers and related products through its online store.
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, prices and other information displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on screen settings, lighting, photography and the device being used.
Customers should carefully review the product information and selected size before completing an order.
Product availability may change without notice.
4. PRICES
Prices are displayed on our website and during checkout in the applicable currency.
The total price payable will be shown before the customer confirms the order.
Any applicable delivery charges or other mandatory charges payable through the order will be displayed or communicated before the purchase is completed, where required.
We reserve the right to change prices for future orders.
Price changes will not normally affect an order that has already been accepted.
5. PLACING AN ORDER
To place an order, customers must select the desired product, size and quantity and provide the information requested during checkout.
Before completing an order, customers should verify the accuracy of their:
- Product selection;
- Size;
- Quantity;
- Full name;
- Email address;
- Delivery address; and
- Payment information.
After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
6. ORDER ACCEPTANCE
All orders are subject to product availability and acceptance.
DRIPKIKS® may refuse or cancel an order where there is a legitimate reason to do so, including:
- Product unavailability;
- Payment authorisation failure;
- Suspected fraud or unauthorised payment;
- An obvious pricing or technical error;
- Incorrect or incomplete customer information;
- Misuse of promotional offers; or
- Circumstances that make fulfilment impossible or unlawful.
If an order is cancelled after payment has been collected, any amount properly due back to the customer will be refunded.
7. PAYMENT
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, customers confirm that they are authorised to use the selected payment method.
Payments may be processed through third-party payment service providers.
Orders may be delayed, refused or cancelled if payment cannot be authorised or if a transaction is reasonably identified as potentially fraudulent.
8. DELIVERY
Our estimated delivery timeframe is:
Up to 10 business days.
Business days exclude weekends and UK public holidays.
Delivery times are estimates unless a specific delivery date has expressly been guaranteed.
Customers are responsible for providing a complete and accurate delivery address.
If you discover an error in your delivery information after placing an order, please contact us as soon as possible:
We will make reasonable efforts to correct the information before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.
For complete delivery information, please refer to our Shipping Policy.
9. DELIVERY DELAYS
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, customs procedures, unusually high order volumes or other logistical issues.
If you experience a significant delivery issue, please contact:
Nothing in this section limits any statutory rights relating to delivery.
10. 30-DAY RETURN POLICY
DRIPKIKS® offers a 30-day return period.
Customers may request a return within 30 days of receiving their order.
To request a return, please contact:
Please include your name and order number.
Our 30-day commercial return policy is additional to and does not replace applicable statutory consumer rights.
Full return conditions are available in our Returns & Refund Policy.
11. UK STATUTORY CANCELLATION RIGHTS
For many eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days after receiving the goods.
After validly notifying us that you wish to exercise a statutory cancellation right, the goods must be returned within the period required by applicable law.
Where this statutory cancellation right applies, you do not need to provide a reason for cancelling.
Our additional 30-day return policy does not restrict these statutory rights.
12. RETURN CONDITIONS
Products returned under our commercial return policy should be returned in an appropriate condition.
Sneakers should not have been worn outdoors or intentionally damaged and should, where reasonably possible, be returned with their original box, packaging and accessories.
Customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where permitted by law, an appropriate deduction may be made if the value of the goods has been reduced because they were handled beyond what was reasonably necessary.
These conditions do not restrict statutory rights concerning faulty or non-conforming goods.
13. RETURN ADDRESS
Customers must contact DRIPKIKS® before returning a product.
Contact:
Once the appropriate return instructions have been provided, authorised returns should be sent to:
DRIPKIKS®
202 Lavender Hill
London SW11 1AA
United Kingdom
Please ensure that products are securely packaged.
We strongly recommend using a tracked shipping service and keeping proof of postage until your return and any applicable refund have been completed.
14. RETURN SHIPPING COSTS
For standard returns resulting from a change of mind, incorrect size selection or personal preference, the direct return shipping cost is normally the customer's responsibility where permitted by applicable law and properly disclosed.
If a product is faulty, damaged, incorrect or otherwise non-conforming, please contact us before returning it.
Reasonable return costs will be handled by DRIPKIKS® where required by applicable consumer law.
15. REFUNDS
Eligible refunds will be processed in accordance with our Returns & Refund Policy and applicable consumer law.
For returns made solely under our additional 30-day commercial return policy, the refund will normally cover the eligible returned product price.
Where a statutory cancellation right has been validly exercised, any original delivery charges that must legally be reimbursed will also be refunded.
Where applicable, this normally means the cost of the least expensive standard delivery option offered for the order.
If a more expensive delivery option was selected, any additional amount above the standard delivery cost may not be refundable where permitted by law.
16. REFUND METHOD AND PROCESSING
Refunds will normally be issued using the same payment method used for the original transaction unless otherwise agreed or required by law.
Where legally permitted, we may wait until the returned goods have been received or until appropriate evidence of return has been provided before issuing the refund.
Once DRIPKIKS® has issued a refund, the customer's bank, card issuer or payment provider may require additional processing time before the funds appear in the customer's account.
17. FAULTY PRODUCTS
If you believe that a product is faulty, please contact:
Please provide your order number, a description of the problem and, where reasonably necessary, photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Statutory rights relating to faulty goods are separate from our voluntary 30-day return policy.
18. DAMAGED OR INCORRECT ORDERS
If your product arrives damaged or you receive a product or size different from what you ordered, please contact us as soon as reasonably possible:
Please include your order number and relevant details. Photographs may be requested where reasonably necessary to assess the issue.
Where DRIPKIKS® or a fulfilment partner acting on our behalf has supplied an incorrect or damaged product, we will provide an appropriate remedy in accordance with applicable consumer law.
19. EXCHANGES
Customers wishing to exchange a product for another size or product should contact:
Exchanges are subject to availability.
We cannot guarantee that a requested product or size will remain available.
If an exchange cannot be completed, any applicable return, refund and statutory rights remain unaffected.
20. SALE ITEMS AND PROMOTIONS
Products purchased during a sale or using a discount code are not automatically excluded from our return policy.
Eligible discounted products may be returned within our 30-day return period, subject to our Returns & Refund Policy.
Promotional offers may be subject to specific conditions, including expiry dates, minimum order values, product exclusions or customer eligibility requirements.
Any applicable promotional conditions will be communicated with the relevant offer.
21. PRODUCT AVAILABILITY
All products and sizes are subject to availability.
In rare circumstances, a product may become unavailable after an order has been submitted.
If we are unable to fulfil an order, we will inform the customer and, where payment has already been collected for goods that cannot be supplied, issue the appropriate refund.
22. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate information when placing an order.
Customers should check their order after delivery and contact us within a reasonable period if they discover a problem.
Nothing in this section transfers responsibility to a customer where responsibility legally remains with DRIPKIKS®.
23. FRAUD AND ABUSE
We reserve the right to investigate transactions, orders, returns or other activity where there is reasonable evidence of fraud, product substitution or deliberate abuse.
Where reasonably necessary, we may refuse or cancel transactions involving suspected fraud or unlawful activity.
This provision will not be used to remove or restrict legitimate statutory consumer rights.
24. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms excludes or restricts statutory consumer rights that cannot legally be excluded or restricted.
To the extent permitted by applicable law, DRIPKIKS® will not be responsible for losses that were not reasonably foreseeable or that result from circumstances outside our reasonable control.
25. PERSONAL INFORMATION
Personal information collected in connection with orders is processed in accordance with our Privacy Policy and applicable data protection requirements.
Information may be processed where appropriate to process payments, fulfil orders, arrange delivery, provide customer support, process returns and refunds, prevent fraud and comply with legal obligations.
For privacy-related questions, contact:
26. INTELLECTUAL PROPERTY
Original content belonging to DRIPKIKS®, including original website text, graphics, photographs, visual elements and branding materials, may be protected by applicable intellectual property law.
Third-party trademarks, brand names, logos and product names remain the property of their respective owners.
Purchasing a product does not transfer any intellectual property rights associated with the product or its brand.
27. GOVERNING LAW AND CONSUMER RIGHTS
These Terms and purchases made through DRIPKIKS® are subject to applicable law and mandatory consumer protection requirements.
Nothing in these Terms prevents a consumer from relying on mandatory rights or remedies available under the law applicable to their purchase.
28. CHANGES TO THESE TERMS
We may update these Terms and Conditions of Sale from time to time to reflect changes to our business, services or applicable requirements.
The latest version will be published on our website with an updated revision date.
Changes will not remove statutory rights that already apply to an existing purchase.
29. CONTACT US
For questions regarding an order, purchase or these Terms and Conditions of Sale, please contact:
DRIPKIKS®
Operator: Noa Dussier
Legal status: Sole trader / French micro-entrepreneur
Customer Support: dripkikss@gmail.com
Business registration number (SIREN): To be added following business registration.
Registered business address: To be added following business registration.
Return address:
DRIPKIKS®
202 Lavender Hill
London SW11 1AA
United Kingdom
When contacting us regarding an existing order, please include your order number so that we can assist you more efficiently.