Refund policy
DRIPKIKS® — RETURNS & REFUND POLICY
Last updated: 5 October 2026
At DRIPKIKS®, we want you to shop with confidence. This Returns & Refund Policy explains how returns, refunds, exchanges, faulty products, damaged products and incorrect orders are handled.
Nothing in this policy is intended to exclude, restrict or limit any statutory consumer rights available under applicable UK law.
Business operator: Noa Dussier
Trading name: DRIPKIKS®
Customer Support: dripkikss@gmail.com
Return address: 202 Lavender Hill, London SW11 1AA, United Kingdom
1. 30-DAY RETURN POLICY
DRIPKIKS® offers a 30-day return period.
You may request a return within 30 days of receiving your order.
To request a return, please contact us at:
Please include your name and order number so that we can identify your order and provide you with the appropriate return instructions.
Our 30-day return policy is in addition to, and does not limit, any statutory consumer rights available to you under applicable UK law.
2. RETURN CONDITIONS
To qualify for a return under our 30-day return policy, products should be returned in an appropriate condition.
Sneakers should:
- Not have been worn outdoors;
- Not have been intentionally damaged;
- Be returned with all accessories originally supplied; and
- Where reasonably possible, be returned with their original box and packaging.
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how you would reasonably inspect a product in a physical shop.
Where permitted by law, we may make an appropriate deduction from your refund if the value of the product has been reduced because it was handled beyond what was reasonably necessary.
These conditions do not restrict your statutory rights concerning faulty, damaged, incorrect, misdescribed or otherwise non-conforming goods.
3. HOW TO REQUEST A RETURN
Before returning any product, please contact us at:
Please provide your full name, order number, the product you wish to return and the reason for the return.
We will provide you with the appropriate return instructions.
Once you have received the return instructions, your return should be sent to:
DRIPKIKS®
202 Lavender Hill
London SW11 1AA
United Kingdom
Please do not send a return before contacting us. This helps us identify your parcel and process your return correctly.
4. RETURN SHIPPING COSTS
For standard returns resulting from a change of mind, incorrect size selection or personal preference, the direct cost of returning the product is the customer's responsibility, where permitted by applicable law and where the customer has been properly informed.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your return and any applicable refund have been completed.
If a product is faulty, damaged, incorrect or otherwise does not conform to the contract, please contact us before returning it.
DRIPKIKS® will handle reasonable return costs where required by applicable consumer law.
5. UK STATUTORY CANCELLATION RIGHTS
Our 30-day commercial return policy does not replace your statutory cancellation rights.
For many eligible online purchases, UK consumers generally have 14 days after receiving their goods to notify the retailer that they wish to cancel.
After validly exercising a statutory cancellation right, the goods must then be returned within the period required by applicable law.
Where this statutory cancellation right applies, you do not need to provide a reason for cancelling.
6. REFUNDS
Once your return has been received, it will be inspected and processed.
If your return is eligible, we will issue the appropriate refund in accordance with this policy and applicable consumer law.
For eligible returns made solely under our additional 30-day commercial return policy, after any applicable statutory cancellation period has expired, the refund will normally cover the price paid for the eligible returned product.
Where you validly exercise a statutory cancellation right, we will also refund any original delivery charges that must legally be reimbursed.
Where applicable, this normally means the cost of the least expensive standard delivery option offered for the order.
If you selected a more expensive or premium delivery method, any additional amount paid above the standard delivery cost may not be refundable where permitted by law.
7. REFUND PROCESSING TIME
Where a refund is legally due, it will be issued within the timeframe required by applicable law.
Where permitted, we may wait until we have received the returned goods or until you provide appropriate evidence that the goods have been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed or required by law.
Once DRIPKIKS® has issued your refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
8. FAULTY PRODUCTS
If you believe that you have received a faulty product, please contact us as soon as reasonably possible at:
Please provide your order number, a description of the problem and, where reasonably necessary, clear photographs showing the issue.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory rights regarding faulty goods are separate from our voluntary 30-day return policy.
9. DAMAGED PRODUCTS
If your product arrives damaged, please contact us as soon as reasonably possible at:
Please include your order number and clear photographs of the product and, where relevant, its packaging.
We will review the issue and provide an appropriate solution in accordance with your statutory rights.
10. INCORRECT PRODUCTS OR SIZES
If you receive a product or size that is different from what you ordered, please contact us at:
Please include your order number and details of the product received.
Where DRIPKIKS® or a fulfilment partner acting on our behalf has supplied the wrong product or size, we will provide an appropriate remedy in accordance with applicable consumer law.
11. SIZE-RELATED RETURNS
If you received the size you ordered but it does not fit as expected, you may request a return within our 30-day return period.
For this type of return, the direct cost of return shipping is normally the customer's responsibility, where permitted by applicable law and properly disclosed.
If you received a different size from the size you actually ordered, please contact us. This will be treated as an incorrect product rather than a standard size-related return.
12. EXCHANGES
If you would like to exchange an item for another size or product, please contact:
Exchange requests are subject to product and size availability.
We cannot guarantee that a particular product or size will remain available.
If an exchange cannot be completed, your applicable return, refund and statutory rights remain unaffected.
13. SALE AND DISCOUNTED ITEMS
Products purchased during a sale or using a promotional or discount code are not automatically excluded from our return policy.
Eligible discounted products may be returned within our 30-day return period, subject to the conditions set out in this policy.
Sale and discounted products also retain all applicable statutory consumer rights.
14. FAULTY OR NON-CONFORMING GOODS
Products supplied by DRIPKIKS® must comply with applicable consumer law.
If goods are faulty, not as described, not of satisfactory quality or otherwise fail to conform to the contract, you may have statutory remedies separate from our 30-day commercial return policy.
Depending on the circumstances and applicable law, these may include rights relating to rejection, repair, replacement, price reduction or refund.
Nothing in this policy is intended to restrict these statutory rights.
15. RETURN ADDRESS
Before sending any product back, please contact:
Once you have received the appropriate return instructions, your return should be sent to:
DRIPKIKS®
202 Lavender Hill
London SW11 1AA
United Kingdom
Please ensure that the product is securely packaged and that the return instructions provided by DRIPKIKS® are followed.
We strongly recommend using a tracked shipping service and keeping your proof of postage until your return and any applicable refund have been completed.
16. UK RETURNS
Our designated return address is located in the United Kingdom.
Customers should contact DRIPKIKS® before returning an order and follow the return instructions provided by our customer support team.
For change-of-mind, sizing or personal-preference returns where the customer is responsible for return postage, the direct return shipping cost is the customer's responsibility, where permitted by law.
Where DRIPKIKS® is legally responsible for reasonable return costs, including applicable cases involving faulty, incorrect or otherwise non-conforming goods, those costs will be handled in accordance with applicable consumer law.
17. PROOF OF RETURN
We strongly recommend keeping your proof of postage and tracking information until your return and any applicable refund have been fully completed.
Where appropriate, we may ask for evidence that the goods have been sent back.
18. ORIGINAL PAYMENT METHOD
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed or required by law.
Where you are legally entitled to a monetary refund, you will not be required to accept store credit instead.
19. ORDER CANCELLATION BEFORE DISPATCH
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to stop the order before dispatch.
If your order has already entered fulfilment or has been dispatched and can no longer be stopped, this does not remove any cancellation or return rights that otherwise apply to you.
20. DELIVERY TIME
Our estimated delivery timeframe is up to 10 business days.
Business days exclude weekends and UK public holidays.
Delivery times are estimates unless a specific delivery date has expressly been guaranteed.
For complete information regarding shipping, tracking and delivery, please refer to our Shipping Policy.
21. RETURN ABUSE AND FRAUD
DRIPKIKS® reserves the right to investigate return requests where there is reasonable evidence of fraud, product substitution or deliberate abuse of our returns process.
This provision will not be used to remove, restrict or discourage legitimate statutory consumer rights.
22. STATUTORY CONSUMER RIGHTS
Nothing in this Returns & Refund Policy excludes or restricts statutory consumer rights that cannot lawfully be excluded or restricted.
Our 30-day return policy is an additional commercial return period and does not replace rights available to consumers under applicable UK law.
Rights relating to faulty, damaged, incorrect, misdescribed or otherwise non-conforming products may apply independently of this 30-day policy.
23. CHANGES TO THIS POLICY
We may update this Returns & Refund Policy from time to time to reflect changes to our business practices, services or applicable legal requirements.
The latest version will be published on our website with an updated revision date.
Any changes will not remove statutory rights that already apply to an existing purchase.
24. CONTACT US
For questions regarding returns, refunds, exchanges, faulty products, damaged products or incorrect orders, please contact:
DRIPKIKS®
Operator: Noa Dussier
Return address: 202 Lavender Hill, London SW11 1AA, United Kingdom
Customer Support: dripkikss@gmail.com
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.